Contact
Contact
Last updated: 25 June 2026
The fastest way to reach us is email. A real person reads it, usually within a business day or two.
Use it for any of the following:
- Support. Something went wrong with a grade, or a result looks off. Send the store URL you ran so we can reproduce it.
- Billing. Questions about the DIY fix pack or the managed plan, invoices, or cancellations. See also the refund and cancellation policy.
- Press and listicles. Writing about AI shopping visibility and want context, data or a quote. We are happy to help and we keep our data open.
- Partnership. Agencies and platforms that work with online stores.
Who you are contacting
ShelfGrader is a product of Kilkelly Enterprises, a sole trader trading as Clearway Apps (ABN 82 862 013 361), based in Western Australia. More about the company at clearwayapps.com.au, and more about who builds ShelfGrader on the about page.